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RETURNS & CANCELLATIONS

Returns & Refunds Policy

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Due to the nature of sealed collectibles, anime goods, and TCG products, we do not accept returns or exchanges for items that have been opened or used. However, if your order arrives damaged or not as described, please contact us immediately, and we’ll make it right!

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📧 Email us at: otakuanimegoods@gmail.com
📌 Subject Line: "DAMAGED ORDER #..."

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Order Cancellations

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Cancellations can be requested before your order ships, but they are subject to a 6% cancellation fee. This fee covers the non-refundable payment processing charges from the initial transaction.

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📧 To cancel, email: otakuanimegoods@gmail.com
📌 Subject Line: "CANCEL ORDER #..."

Frequently asked questions

FAQ

FAQ
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